Richard has extensive experience working in management in the retail environment which included owning his own drinks business for four years. He has a passion for delivering excellent customer service and for continually looking to improve processes, and empowering others to do the same. Richard also has experience within the Civil Service. He has lived in Tewkesbury all his life and has visited The Roses since he was 7. Prior to this role, Richard worked on The Roses’ Box Office.