If you are planning your first visit to The Roses, or perhaps your first visit to a theatre, you will have many questions that you would like answered, so you know in advance what to expect from your trip. We hope the frequently asked questions below will help you, but if you have any further questions that we have not addressed, please feel free to contact our Box Office team on 01684 295074 who will be happy to help.
What do I need to wear when I come to The Roses?
There is no particular dress code at The Roses, you are welcome to dress casually or formally as you choose. If you wish to make a night of it and woukd like to dress to match the occasion, then you will not look out of place. Neither will you stand out if you come in jeans and a jumper. If you are often chilly, you might want to bring a jumper with you for some performances, as sometimes we need to turn on the air conditioning to prevent the actors from overheating under the stage lights – but don’t over react, this doesn’t mean you need to turn up in scarves and hats.
When should I arrive?
We encourage you to arrive at The Roses in plenty of time so that you can enjoy a nice drink in our bar or cafe beforehand. This also helps you to make more of an occasion of your visit. If however, you don’t have the time, we advise you arrive 15 – 20 mins prior to the show to allow you to find your seats comfortably and enjoy the pre-theatre experience. If you are running late and leave just 5 minutes to spare, we are sure we can get you to your seats in time.
Can I bring my children?
Yes, but its up to you to decide if you think the performance is suitable for them. We do have a number of family shows and films throughout the year which are specifically aimed for children. The majority of our other live events do not have age restrictions, but it is up to you to decide if you think your children are able to cope with the nature of the show. If we know in advance that the show contains strong language or offensive material, or comes with any age guidance, we will do our best to inform you before the show, although we can’t be held responsible for any inaccuracies with the age guidance.
If young children start to cry during a performance, it is seen as polite to give them a break from the show for the sake of other members of the audience. At The Roses we are aware of the pressures of parenthood, and we aim to provide fun family entertainment throughout the year. Nappy Mondays is an event specifically designed so that mums and babies can enjoy a current film without having to worry about disturbing other people in the theatre.
Will I be able to meet the cast before or after the performance?
Performers are doing a job, and before a show they need to prepare and make sure they give the best performance they can, so unfortunately there won’t be any opportunities to meet the cast before a performance.
On occasions performers will come into the foyer after a performance to sign programmes, or to enjoy a drink in the bar, however the opportunity to meet performers is at the discretion of the travelling company and The Roses has very little control over the organisation of this.
Where do I sit?
If you have a preference as to where you sit, please inform Box Office at the time of booking and we will do our best to accommodate your request. If you are booking online, please study the seating plan carefully. Your tickets will have an exact seat reference on it, starting with a letter, followed by a number (for example E15). The letter refers to the row you will sit in, the number refers to the specific seat. Our Front Of House volunteers will be happy to show you to your seats if you are confused.
If you are planning to come to a folk or comedy night in the bar, seating is unreserved, so arrive early to get a good seat.
Can I take drinks into the auditorium?
Cold drinks purchased while on the premises of The Roses can be taken into the auditorium in a plastic glass. Please ask at the bar or cafe for a plastic glass or takeaway cup. If you prefer to drink from a glass, we advise you to arrive early so you can enjoy a drink before the show in our Bar. Only drinks purchased at The Roses can be consumed on the premises. For Met Opera performances we allow customers to bring their own picnic as the performances can be quite long.
Can I take food into the auditorium?
You are welcome to purchase sweets and snacks from our kiosk, bar or cafe prior to the show and during the interval, which you are welcome to take into the auditorium with you. Please be courteous of other audience members as excessive chomping and packet rustling can be distracting. Only food purchased at The Roses can be consumed on the premises. For Met Opera performances we allow customers to bring their own picnic as the performances can be quite long.