Fees And Charges
An postage charge of £1 per booking applies if you wish to have your tickets posted to you. You can avoid this charge by collecting your tickets immediately prior to the event - your tickets will be held securely on our system and printed out on the day of the event.
Reservations And Refunds
Reservations Payment is required for reserved tickets within 3 days of the reservation, or 3 days prior to the date of the event, whichever is the soonest. Any reserved tickets not paid for by this time will be released.
Exchanges At the discretion of Box Office, tickets can be exchanged for a different performance of the same event. An administration fee of £2 per ticket applies. We do not offer exchanges on tickets for different events.
Refunds We do not offer refunds on any tickets unless the event is cancelled or postponed. If you are unable to attend a performance, and the performance is sold out, we will offer to resell your tickets. A £2 administration charge per ticket applies. Friends of The Roses may be credited on performances that they are unable to attend.
Only food and drinks purchased on the premises can be consumed whilst at The Roses. We reserve the right to refuse admission to intoxicated or disorderly people. Age guidance stated for live shows (where applicable) is provided by the visiting companies. The Roses is unable to accept responsibility for accuracy.
Full price: Adults
Concessions Available (where specified) to children aged 3 – 15, to people receiving a state pension, those in receipt of Disability Living Allowance, Job Seekers Allowance or other documented benefits. You may be required to prove eligibility. Under 3s go free, provided they sit on a parent or guardian’s lap. Concessions are £2 off tickets for live events and £1 off for film.
16-25s A limited number of seats are available at £5 off the advertised price across any live event that offers concessions (excludes Price Band C on banded events). All 16 - 25s tickets must be booked in the recipient’s name.
Schools & Groups Buy 10 tickets, get 1 free. Available on most live shows and all films. Please contact Box Office on 01684 295074.
Carers Registered carers are entitled to free admission. Proof of eligibility may be required.
We welcome customers with disabilities, please advise Box Office if you require special assistance at any venue. Guide dogs are welcome.
The Roses, Sun Street, Tewkesbury, GL20 5NX
Box Office & Customer Enquiries: 01684 295074
Administration: 01684 290734
Registered Charity number: 1051708