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Covid-19 Safety

We take the safety of our audiences extremely seriously, and ensure compliance in all current legislation. We regularly review our policies and procedures.

Latest Update (page updated 1 February 2022)

It is no longer mandatory that face coverings are worn in theatres and cinemas. More information can be found here: https://bit.ly/3lLzkUo.

However, we have now made further changes to our Covid safety procedures to ensure our audiences, users, staff and volunteers remain safe:

  • We would be grateful if customers and staff would continue to wear a mask whilst moving around the venue.
  • Audiences are not required to wear a mask or face covering while seated.
  • Staff can remove face coverings at their desk as long as they are more than 2 metres away from other colleagues
  • The Roses asks that anyone with symptoms of COVID, cold or flu does not enter the venue. Staff and volunteers with symptoms of these viruses will be required to stay at home until a negative PCR has been confirmed

We will continue to the review the situation and make appropriate adjustments to our procedures as necessary.

Unfortunately, we are unable to make refunds to individuals who no longer want to attend shows they have booked for because of worries about Covid. However, our membership scheme offers the benefit of being able to cancel a booking and retain the value of the tickets as credit to spend on another show.

We also offer insurance through our partners, Booking Protect. This insurance must be bought at the same time as the tickets to be valid. For more information on what is covered by Booking Protect, please see www.bookingprotect.com

If a show date is completely cancelled, for any reason, we offer all customers full refunds

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To view our Covid-19 Risk Assessment (dated 8 September 2020), click here.

To view our reopening document (dated 17 May 2021), click here.

We also commissioned a 360 degree tour of the building so that audiences can familiarise themselves with the layout prior to any visit (please note that the socially distanced seating shown here is no longer in operation):

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