Ticket & Booking Information
How To Book
By phone: 01684 295074
Please telephone the Box Office if you are a group booker, or someone with a walking disability, or if you are a carer and are making a booking on behalf of someone else.
Get the best price for you
Save money with our ticket offers and concessions. Check the live and film listings to see where they apply.
A limited number of seats are available at £5 off the advertised price across many live events and live screenings that offer concessions. Please show ID on collection of tickets. (Excludes Price Band C and Pantomime).
£2 off up to 2 adult tickets when accompanied by up to 4 children. Discount is automatically applied at checkout. Under 3s go free, provided they sit on a parent or guardian’s lap.
Plan ahead and save on live shows! All tickets must be booked at the same time for the discount to apply. Not available on Band C seats or in conjunction with any other offer.
Discounts per ticket:
£3.50 off when you buy 4+ live shows
£3.00 off when you buy 3 live shows
£2.50 off when you buy 2 live shows
Groups & Schools
We offer a competitive discount to group bookers (buy ten tickets and get the 11th free). Available on the majority of live shows and all films.
Where specified, concessions are available for:
- Children aged 3–15 (under 3s go free, provided they sit on a parent or guardian’s lap).
- Those in receipt of state pension, Universal Credit or other benefits (proof of eligibility may be required).
- Registered carers are entitled to half price admission (proof of eligibility may be required).
Terms & Conditions
Fees & Charges
A postage charge of £2.00 per booking applies if you wish to have your tickets posted to you. You can avoid this charge by selecting print at home tickets, or by choosing to collect your tickets immediately prior to the event - your tickets will be held securely on our system and printed out on the day of the event.
Payment is required for reserved tickets within 3 days of the reservation, or 3 days prior to the date of the event, whichever is the soonest. Any reserved tickets not paid for by this time will be released.
At the discretion of Box Office, tickets can be exchanged for a different performance of the same event. An administration fee of £2 per ticket applies. We do not offer exchanges on tickets for different events.
We do not offer refunds on any tickets unless the event is cancelled or postponed. If you are unable to attend a performance, and the performance is sold out, we may offer to resell your tickets. Members may be credited on performances that they are unable to attend provided we are notified prior to the event. Refund protection (ticket insurance) is available at point of purchase via our partner, Booking Protect.
Food & Drink
Only food and drinks purchased on the premises can be consumed whilst at The Roses. We reserve the right to refuse admission to intoxicated or disorderly people. Age guidance stated for live shows (where applicable) is provided by the visiting companies. The Roses is unable to accept responsibility for accuracy.